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The Official Home of University of Illinois Athletics
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| Parking | Ticket Policies | Seating Charts |
| FOOTBALL | MEN'S BASKETBALL | WOMEN'S BASKETBALL | VOLLEYBALL | OTHER SPORTS |
TICKET POLICIES
It is the responsibility of each patron to inform the UI Athletic Ticket Office of any changes of address. Changes of address must be done in writing and may be faxed to the UI Athletic Ticket Office at 217-244-4170, or mailed to UI Athletic Ticket Office, 100 Assembly Hall, 1800 S. First Street, Champaign, IL 61820. Please use the Change of Address Form to make changes or corrections. Please remember that any changes of address will not be accepted via telephone in order to protect the privacy of patrons.
Address Changes
Will Call
Mailing of Tickets
Admissions Policy
Refunds/
ExchangesTicket Replacement
Accessible Seating Policy
Payment for Tickets
Address Changes:
All tickets purchased through the UI Athletic Ticket Office 7 days or less prior to the event, must be picked up at Will Call. Tickets will not be mailed during this time frame.
Football Will Call is located at the UI Athletic Ticket Office which is located on the west side of the Assembly Hall (south of Memorial Stadium). Will Call opens at 9 a.m. for games with kickoff times prior to 3 p.m., and at noon for any other game times. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.
Basketball Will Call (men's and women's) is located at the UI Athletic Ticket which is located on the west side of the Assembly Hall. Will Call hours for basketball vary by sport and game date. Please call the UI Athletic Ticket Office at 1-866-ILLINI-1 for more detailed times. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.
Volleyball Will Call is located at the Ticketmobile which is located on the west side of Huff Hall. Volleyball Will Call opens one hour prior to game time. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order are required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.
The Division of Intercollegiate Athletics is not responsible for any Will Call tickets that are left by a third party.
Will Call:
All tickets will be mailed approximately 2 weeks before the event. If tickets have not been received by the week of the event, please contact the Athletic Ticket Office to have replacement tickets issued. Replacement tickets will be held at Will Call and available for pick up on the date of the event. Tickets ordered 7 days or less prior to an event will not be mailed and must be picked up at will call.
Mailing of Tickets:
All patrons regardless of age must have a ticket. Infants and toddlers, ages two and under, are allowed to enter the arena at a discounted ticket price. For $5, fans can purchase an infant ticket, but the infant must sit on the lap of an adult during the game. Tickets can be purchased at the Athletic Ticket Office located in the North Box Office of the Assembly Hall. This policy applies to events held on the University of Illinois campus only and excludes any postseason events.
Admissions Policy:
When possible, based upon availability, ticket exchanges will be made. Refunds will be given at the discretion of the Athletic Ticket Office for customers with special/unforeseen circumstances.
Refunds/Exchanges:
Lost or forgotten tickets purchased through the Athletic Ticket Office may be replaced for full face value plus one $5.00 fee (paid at the time the replacements are issued). Tickets purchased at the window, through a second party, or at a ticket outlet may not be replaced, as there is not a seating record available. Customers who locate and return their tickets within 2 weeks of the event will only be accessed the $5.00 fee. Stolen tickets will be replaced for a service fee of $5.00 per customer if copy of the police report is submitted to the Athletic Ticket Office at the time of the request. In the absence of a police report, the above policy will apply. Laundered or mutilated tickets will be replaced for a service fee of $5.00 when pieces of the ticket are provided. If pieces of the ticket cannot be provided, it will be handled as a lost or forgotten ticket. Replacement tickets have precedence over the original tickets.
All requests for season tickets in the accessible seating areas will be filled first (based on availability). If no seats remain after filling season orders, then no single game accessible seating will be sold. Please call the Athletic Ticket Office with any specific accessibility need in advance of your event to enable us to serve you better.
Tickets will not be released or held without payment. Payments may be made by cash, personal check, money order, Visa, MasterCard, Discover, or American Express only. Checks must be made payable to the University of Illinois.
Ticket Replacement:
Accessible Seating Policy:
Payment for Tickets:
