Illinois Unveils Digital Ticketing System
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Aug. 27, 2012
Champaign, Ill. - The University of Illinois Division of Intercollegiate Athletics is introducing a customer friendly digital ticketing system this season. Beginning with the Illini football team's season opener at Memorial Stadium on Sept. 1, this service will provide season-ticket holders and fans with greater convenience and security by scanning barcoded tickets at all entrances.
As is standard practice at professional stadiums and a growing number of collegiate venues, all tickets will be scanned at the six portal entrances outside Memorial Stadium using a barcode on the bottom of each ticket to verify admission. Scanning identifies counterfeit and stolen tickets and provides improved security and service.
Fans also have the opportunity to take advantage of new digital services such as print-at-home tickets. When purchasing single-game tickets online, Illini fans can now print those tickets from an office or home computer on their own printer at no extra charge, meaning customers will no longer need to wait for tickets to arrive in the mail or stand in ticket will-call lines on game day.
Each print-at-home ticket arrives as a separate attachment and should be printed on a separate piece of 8-1/2 x 11-inch white paper using either black or color ink. A print-at-home ticket should be treated just like any other ticket. Print-at-home tickets are individually barcoded, which will allow one scan per entry. Any attempts to duplicate, alter or sell any copies of the print-at-home ticket may result in admittance being refused to the event.
"We place a high priority on customer service and are excited to offer this new ticketing technology to our loyal fan base," Director of Athletics Mike Thomas said. "Fans will appreciate the interactive features of the barcode system and the ability to buy and print their tickets from home, 24 hours a day, seven days a week. These options will make it more convenient than ever before for Illini Nation to spend their Saturdays at Memorial Stadium."
Future plans include ticket transfers for season-ticket holders. Ticket transfers will allow season-ticket holders who encounter scheduling conflicts to email tickets to another person, who then prints out the tickets on demand. Further information on ticket transfers will be announced by the DIA once the process has been finalized.
Memorial Stadium opens 90 minutes prior to kickoff. A help window will be located at the ticket booth on Kirby Ave., between First St. and Fourth St., to help fans with any ticket scanning issues or to answer questions regarding the new technology.
This same digital ticketing system being utilized at Memorial Stadium also will be introduced this season at the Assembly Hall for all basketball games, concerts and other ticketed events.