Dear Event Staff Members:

A fan's experience at a Fighting Illini athletic event is based as much on the quality of customer service that is provided at our facilities as it is on our team's performance. As a member of the University of Illinois Event Staff, you play a key role in our fans' impression of the Illinois athletic experience. You are often the only contact many of our fans have with our department and it is important that we work together to create a memorable experience for our guests.

The event management staff at the Division of Intercollegiate Athletics has set several goals that pertain to our events and our Event Staff. First, we aim to ensure that each guest that attends a Fighting Illini event enjoys their experience and wants to return. Second, we want to effectively and efficiently handle any special concerns presented by an Illini guest. Third, we want to foster a work environment that encourages open and honest communication that will keep our staff involved and well informed. Fourth, we hope to create a positive working relationship that supports staff creativity, initiative and team spirit. Finally, we aim to provide our guests with a staff that is customer oriented, knowledgeable about our events and facilities and both eager and willing to respond to the needs of our guests.

We will do our best to provide you with the information and tools necessary to help us achieve our goals, starting with this employee handbook. We ask that you thoroughly read this handbook as it includes facility-specific information pertinent to our home events. You will only perform your job to the level of the effort that you put into it. Therefore, it is important that you do your part to become knowledgeable about our facilities and game day operations in order to better serve our guests.

We ask that you consider your responsibility to the Division of Intercollegiate Athletics as you would any other employer. The Event Staff provides a vital service to our customers so we ask that you make every effort to accommodate your event work schedule. Also, please follow the guidelines provided in this handbook regarding scheduling, change in availability and dress code.

On behalf of the entire Athletic Department at the University of Illinois, we thank you for your efforts to ensure that our guests enjoy their visit to our fine university and that they will want to return in the near future.

Thank you again for your dedication and effort. GO ILLINI!

University of Illinois
Division of Intercollegiate Athletics
Event Management Staff

Attention Event Staff...

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If you have questions or concerns, e-mail athleticeventstaff@illinois.edu or call (217) 333-4900.

FIGHTING ILLINI EVENT STAFF HANDBOOK
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